Policies & Guidelines — dream X studios

Rollover Studio Hours: Active members can roll over unused studio hours to the next month. Hours do not expire as long as your membership remains active.
Studio Hour Exchange: Members can exchange studio hours for editorial labor (e.g., editing, post-production). The exchange rate is 1 hours = 1 premium reel. Contact us in advance to arrange this.
Billing Pause Policy: If you have not used your studio hours for 3 consecutive months, we will manually pause billing. You will need to contact us when you’re ready to resume your membership.
30-Day Membership Cancellation Notice: Please email us at least 31 days before your next billing date. This policy protects your exclusive spot in our limited-capacity membership, ensuring convenience, privacy, and consistent availability for all members.

A deposit of 50% is required to secure your booking. The remaining balance is due one day before the day of the session.
We accept Credit Card, Zelle, Venmo, Chase QuickPay, and ACH Deposits.
Sessions are booked on a first-come, first-served basis and are only confirmed once payment is received.

Arrival prior to your scheduled session start requires approval in advance.
Your booking includes setup and breakdown time outside your scheduled session. We’ll be ready to film on or before your scheduled start time.
Additional adjustments to your set can be made during the shoot, but will require considerate time for background changes. Please arrive on time to maximize your session.
Overtime is charged at 2x per hour and is subject to availability.
If you arrive late, the session will still end at the scheduled time, and no refunds will be given.

Please handle all equipment with care. Any damage caused by misuse will be charged to the client.
Certain equipment may require an additional rental fee or approval before use.
If you need specific equipment or props, let us know in advance.

No illegal activities, smoking, or open flames are allowed in the studio.
The client is responsible for obtaining the necessary permissions for any copyrighted music, visuals, or third-party content used in their production.
We reserve the right to refuse service or remove any guest engaging in inappropriate or disruptive behavior.

Edited content will be delivered within 7 business days unless otherwise agreed.
Rush editing is available for an additional fee, typically $300 for a half day shoot..
The client is responsible for reviewing and requesting any revisions within 7 days of receiving the final product.

All raw footage and edited content is delivered via Dropbox through a shared folder system, not public links.
This method ensures unlimited daily download bandwidth, while public links are subject to a strict 1TB daily bandwidth limit imposed by Dropbox.
In the past, clients or their teams have unknowingly exceeded this bandwidth by using AI tools or distributing public links to multiple parties, which has resulted in temporary account bans affecting all members.
To protect everyone’s access and prevent downtime, we’ve disabled public link sharing for all members.
To download your files, we recommend creating a free Dropbox account and accessing your content directly through the shared folder.
You will NOT need to pay for Dropbox to access or download your content.
This policy is in place to ensure reliable, uninterrupted access for every member of our studio.

The studio is not responsible for lost, stolen, or damaged personal items.
Clients assume full responsibility for any damages caused during their session and will be charged for repairs or replacements.
By booking a session, the client agrees to release Dream X Studios from any liability related to injuries, accidents, or damages during their session.