Studio Policies & Guidelines

Membership & Studio Hour Policies

  • Rollover Studio Hours: Active members can roll over unused studio hours to the next month. Hours do not expire as long as your membership remains active.

  • Studio Hour Exchange: Members can exchange studio hours for editorial labor (e.g., editing, post-production). The exchange rate is 1 hours = 1 premium reel. Contact us in advance to arrange this.

  • Billing Pause Policy: If you have not used your studio hours for 3 consecutive months, we will manually pause billing. You will need to contact us when you’re ready to resume your membership.

Booking & Payment Policies

  • A deposit of 50% is required to secure your booking. The remaining balance is due one day before the day of the session.

  • We accept Credit Card, Chase QuickPay, and ACH Deposits.

  • Sessions are booked on a first-come, first-served basis and are only confirmed once payment is received.

Cancellation & Rescheduling

  • Cancellations made 48+ hours in advance – No fee will be charged.

  • Cancellations 24-48 hours in advance – 50% of booking fee.

  • Cancellations less than 24 hours in advance – 100% booking fee.

  • No-shows result in the full booking fee being charged.

  • Rescheduling is subject to availability and may incur a rescheduling fee.

Studio Time & Overtime

  • Arrival prior to your scheduled session start requires approval in advance.

  • Your booking includes setup and breakdown time outside your scheduled session. We’ll be ready to film on or before your scheduled start time.

  • Additional adjustments to your set can be made during the shoot, but will require considerate time for background changes. Please arrive on time to maximize your session.

  • Overtime is charged at 2x per hour and is subject to availability.

  • If you arrive late, the session will still end at the scheduled time, and no refunds will be given.

Guest & Crew Policy

  • Only 6 additional guests are allowed in the studio unless approved in advance.

  • All guests must adhere to studio rules and respect the space.

  • Children and pets must be pre-approved and supervised at all times.

Equipment & Studio Usage

  • Please handle all equipment with care. Any damage caused by misuse will be charged to the client.

  • Certain equipment may require an additional rental fee or approval before use.

  • If you need specific equipment or props, let us know in advance.

Content & Conduct

  • No illegal activities, smoking, or open flames are allowed in the studio.

  • The client is responsible for obtaining the necessary permissions for any copyrighted music, visuals, or third-party content used in their production.

  • We reserve the right to refuse service or remove any guest engaging in inappropriate or disruptive behavior.

Deliverables & Turnaround Time

  • Edited content will be delivered within 7 business days unless otherwise agreed.

  • Rush editing is available for an additional fee, typically $300 for a half day shoot..

  • The client is responsible for reviewing and requesting any revisions within 7 days of receiving the final product.

Liability & Damages

  • The studio is not responsible for lost, stolen, or damaged personal items.

  • Clients assume full responsibility for any damages caused during their session and will be charged for repairs or replacements.

  • By booking a session, the client agrees to release Dream X Studios from any liability related to injuries, accidents, or damages during their session.